To ensure that your package is delivered and you receive shipment within the time frame we advertise, please make sure your address is correct upon entering at checkout. If you live in a building or apartment please add your building and/or apartment number. We do not take responsibility for the incorrect information! If the package is returned non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.
We do not accept cancellations after 48 hours of purchase, store credit in the form of an e-gift card will be issued afterwards.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier (typically USPS) to address the issue directly with them. The Baddie Factory does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
When your order has been shipped, you will receive am email with tracking information. If you have not received an email or SMS text message about your order shipping then it has not shipped. Estimated processing and shipping times are displayed below:
We currently only offer Standard shipping.
Standard shipping has a estimate processing time of 1-10 business days depending on the items availability and stock. Shipping itself is typically between 2-5 days.
Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will ship the items that are available first and will wait to ship the remaining items or issue you store credit if the wait time is too long.
If your item is out of stock you will be issued store credit in the form of an E-Gift Card.
If your order has exceeded the estimated processing and shipping times, please email firstname.lastname@example.org stating the issue with the full name on the order as well as the order number.