Hello Baddies, when your order ships, you will receive an email and/or SMS text notifying you of shipment, tracking information will be included. If you have not received an email or SMS text message about your order shipping then it has not shipped and is likely still processing. Estimated processing and shipping times are displayed below:
We currently only offer standard shipping.
Standard shipping has an estimate processing time of 1-10 business days (Monday-Friday; weekends and holidays not included) depending on the items availability and stock. Shipping itself is typically between 2-5 business days (for orders within the United States).
If you are ordering from our "Ships in 24 hours" section only, your processing time is 1 business day or less. It should ship from our facility within 24 hours and you will receive it within 2-5 business days (depending on your location).
Any purchase made past 5pm (EST) will began processing on the next business day.
Please note these time frames are only estimations and NOT exact.
Processing times may be extended due to high demand, personal and/or world events that cause processing times to be extended.
Shipping and processing times for preorder items exceeds our normal time, please note that majority of our shoes are preorder items and can take 3-5 weeks to arrive. When an item is available for preorder is typically stated within their product description.
If your order has exceeded the estimated processing and shipping times (weekends and holidays are not business days), please email firstname.lastname@example.org stating the issue with the full name on the order as well as the order number.
To ensure that your package is delivered and you receive shipment within the estimate time frames, please make sure your address is correct upon entering at checkout. If you live in a building or apartment please add your building and/or apartment number. We do not take responsibility for your incorrect information! If the package is returned non-deliverable we will typically issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge. If you want your package reshipped you will need to pay a reshipment fee.
We do not accept cancellations after 48 hours from purchase, store credit in the form of an e-gift card or exchange will be issued afterwards.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier (typically USPS) to address the issue directly with them. The Baddie Factory does not hold or accept any responsibility for packages that have been marked as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Please note, that if your order includes multiple items and one (or more) of the items are out of stock or unavailable at the time to ship, we may ship the items that are available first and will wait to ship the remaining items or issue you store credit if the wait time is too long.
If your item is out of stock you will be given the option of a refund, exchange, or store credit in the form of an E-Gift Card.
If your order is of high value we may request you submit proof of identity before we can ship your order. This is to prevent fraudulent and/or unauthorized purchases. Failure to comply can result in the cancellation of your order.